Shipping policy

Order Processing

All orders are processed within [3-5] business days after payment is received. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Within Canada: [3–10] business days
  • United States: [5–15] business days
  • International: [7–30] business days

Delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipment confirmation email containing tracking information, if available.

Customs, Duties, and Taxes

Customers are responsible for any customs duties, import taxes, or other fees imposed by their local authorities. These charges are not included in the purchase price or shipping costs unless otherwise stated.

Lost, Stolen, or Damaged Packages

We are not responsible for packages lost, stolen, delayed, or damaged after they have been transferred to the shipping carrier. If your package is lost or damaged in transit, please contact the carrier directly and retain all packaging materials.

If you need assistance with a claim, please contact us at modoodlesshop@gmail.com.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping address, please contact us immediately at modoodlesshop@gmail.com. We cannot guarantee address changes after an order has been processed.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: modoodlesshop@gmail.com
Business Name: MoDoodles <3