Order Processing
All orders are processed within [3-5] business days after payment is received. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Within Canada: [3–10] business days
- United States: [5–15] business days
- International: [7–30] business days
Delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.
Shipment Confirmation and Tracking
Once your order has shipped, you will receive a shipment confirmation email containing tracking information, if available.
Customs, Duties, and Taxes
Customers are responsible for any customs duties, import taxes, or other fees imposed by their local authorities. These charges are not included in the purchase price or shipping costs unless otherwise stated.
Lost, Stolen, or Damaged Packages
We are not responsible for packages lost, stolen, delayed, or damaged after they have been transferred to the shipping carrier. If your package is lost or damaged in transit, please contact the carrier directly and retain all packaging materials.
If you need assistance with a claim, please contact us at modoodlesshop@gmail.com.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping address, please contact us immediately at modoodlesshop@gmail.com. We cannot guarantee address changes after an order has been processed.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: modoodlesshop@gmail.com
Business Name: MoDoodles <3